We also have an assistance line for Textphone and Minicom users. Contact Us; Search. Initial complaints should be directed to Merseyrail directly. Next accounts made up to 9 January 2021 due by 9 October 2021. Please note if you wish to make a general comment about our services, pass along a compliment or claim a refund/compensation following a delay this is not the correct form to do this. Contact Us. Merseyrail, 9th Floor Rail House, Lord … If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Two, numbers 73001 and 73006, were repainted into Merseyrail's yellow livery; they were later fitted with sandite discharging equipment and reclassified as Class 73/9 . Ok, it is fair enough that Merseyrail have offered me a partial refund for the remaining 3 months (still waiting for this, or even an acknowledgement email, 3 weeks on) BUT there is a clause along the lines of a "free travel period" whereby they basically intend to deduct 2 months' worth of use from the refund amount, meaning that I will get only 1 month back. 0 0. bluenoxid.co.uk. For any Prosecutions & Penalty Fares queries: 0151 434 4535 Get your answers by asking now. Please add thecomplaintpoint.co.uk to your ad blocking whitelist or disable your adblocking software. Both sides have lifestyle text, in a rounded font, and graphics along a lower railway map-type stubbed stripe. It’s free to use their services and they are independent of the rail industry. With your permission we are happy to liaise with carers, guardians and support workers on your behalf. Click here to send us a tweet. There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. Merseyrail Electrics had a fleet of four Class 73/0 locomotives (numbers 73 001, 73 002, 73 004*, 73 005 & 73 006), based at Birkenhead North TMD, for use on shunting and other departmental duties. Recent Posts. Subscribe here. You can find complaint contact details for Merseyrail above. Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. There is disruption to Merseyrail services due icy conditions. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Whether you want to pay a Penalty Fare Notice, Fare Collect Notice, Car Parking Notice or have an out-of-court settlement figure, you can do everything here. More contact number’s of Merseyrail For any Prosecutions & Penalty Fares queries: 0151 434 4535 Local journey information: 0151 330 1000 London Midland complaints email & Phone number, London Luton Airport complaints email & Phone number, Stansted Express complaints email & Phone number, East Midlands Trains complaints email & Phone number. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Stadler provides a train maintenance service for a growing number of clients in the UK. All completed forms are sent to the Merseyrail Customer Relations team who will be in touch as soon as possible. Follow Blog via Email. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. [13] 1/5th will be banked: ASLEF Charter Achievements: Clean salary: Yes. Please contact us with details if required. Company status Active Company type Private limited Company Incorporated on 21 January 2002. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. All product and company names are trademarks or registered trademarks of their respective holders. We provide a variety of information and assistance for people with sensory impairments. Buy tickets for Merseyrail. Hopefully, We helped you to get some genuine records for Merseyrail Complaint information. The network covers Merseyside and communities just outside it. 0 0. It you contact us we will: Some queries may need to passed to Merseytravel. Merseyrail is both a British train operating company (TOC) and also the name of a commuter rail network, in Merseyside, England.It is part of the National Rail network. This livery is unique to unit number 508111. The changes to the regular timetable would inevitably mean a high number of passengers would have questions about what trains they could catch and if replacement buses were available. Twitter; Plan your Journey; Tickets & Passes; Buy Day Saver Online; Destination Merseyside; About Merseyrail; News; Contact Us . chesterchronicle. 0151 555 1111 . Name (required) Email (required) Comment (required) Submit. Company number 05450443. LOCATION. 0151 702 2345. The core of the network is formed by two dedicated electrified lines known as the Northern Line and the Wirral Line, which run underground in central Liverpool and Birkenhead. 0871 200 2233 = 01236 634361 / 01236 634364. We will endeavour to respond to your request as soon as possible. WEST Kirby and New Brighton line rail services will be reduced in frequency from next week because of an increasing number of Merseyrail staff needing to isolate or shield as a result of COVID-19. Local journey information: 0151 330 1000, Also Read: London Luton Airport complaints email & Phone number. The Rail Ombudsman is there to help resolve [on going complaints/disputes] between us and our [customers/passengers]. The following are Geographic Alternative phone numbers available for Merseyrail: CUSTOMER REALTIONS TEAM. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). If that’s the case, then they’ll contact you to let you know. Search for: Contact. no more than 12 months have passed since we sent you our final response. This is an excellent prospect for Stadler UK, which supports the maintenance of all Stadler trains with efficient and versatile services. Follow ... Filing history for MERSEYRAIL INFRACO LIMITED (05450443) People for MERSEYRAIL INFRACO LIMITED (05450443) More for MERSEYRAIL INFRACO LIMITED (05450443) Registered office address Rail House, Lord Nelson Street, Liverpool, Merseyside, L1 1JF . Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2018-19, with consistently high scores for passenger satisfaction and has received multiple national award wins for customer service and punctuality. All rights reserved. 08.30-18.00 Monday to Saturday 10.00-17.00 Sunday Get verified information about Merseyrail complaints email & Phone number. Home; Jomo Video; Merseyrail Links; Contact; About; Search. LOCAL JOURNEY INFORMATION, FARES AN TRAIN TIEMES / TRAVELINE CONTACT. send you a full response within 20 working days. The "difficult decision" to reduce services has been made after an increasing number … The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. Comments Form; Complaints Form; Refunds and Compensation Form; Refunds and Compensation; Send us a Question; Service Updates; Ask the Manager; Notice: Click here for the latest COVID-19 Information ; Twitter; Search Site. Merseyrail complaints contacts. Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. Contact Merseyrail directly through their customer services department. In the next few years over 100 new Stadler trains will be joining the English railway network. PENALTY FARES QUERIES. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: Rail House, Lord Nelson St, Liverpool L1 1JF, UK. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Click here for the latest COVID-19 Information, you’re unhappy with our final response to your complaint which will be contained in a letter or email (sometimes called a ‘deadlock letter’); or, we haven’t resolved your complaint within 40 working days of receiving it; and. Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train services. Full details on Merseyrail: train timetables, email and phone contact numbers, restrictions and rail engineering works. Menu Skip to content. Home » Merseyrail complaints email & Phone number. We aim to deliver a world class service to our customers in everything we do. We do not implement these annoying types of ads! Complaint via Phone number : 0151 555 1111, Complaint via Support Form : Merseyrail Support Form, Merseyrail complaint website : www.merseyrail.org, Rail House, Lord Nelson St, Liverpool L1 1JF, UK, Also Read: London Midland complaints email & Phone number. Contact Us; Search. Ask Question + 100. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. A third line, the City Line, is not owned or operated by Merseyrail, however stations inside Merseytravel's area are branded as Merseyrail.All three lines are funded by Merseytravel. If you wish to complain to Merseyrail, call the complaints line on 0151 555 1111. send you a full response within 30 working days. They will help us both to try to reach an agreement, but if this doesn’t happen, they will make a decision based on the evidence they’ve received. Please click here for further information. Still have questions? Need to travel? Use below complaint form to discuss problems you have had with Merseyrail , or how they have handled your complaints. Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. We also operate a dedicated assisted travel service, to support those customers who need assistance when travelling. Click here to send us a tweet. In these cases Merseytravel will: Merseyrail is committed to working to the standards established by the Equality Act 2010 and will ensure that the special needs of all individuals are taken into account when dealing with comments and enquiries. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. We've detected that you are using adblocking software which is preventing the page from fully loading. The central section of the network (under the centres of Liverpool and Birkenhead)is underground. acknowledge your communication within 2 working days of receipt. Jump straight to the station you are looking for using our Quick Search. Initial complaints should be directed to Merseyrail directly. They don’t take sides, but just look at the evidence available. Join Yahoo Answers and get 100 points today. Merseyrail stripped back services when the latest national lockdown was announced, but following the news that our region will be placed in Tier 2 restrictions, services are set to increase again. The health and safety of both customers and staff is a number one priority for Merseytravel. 275 were here. Merseyrail Good Communications (January 2014 –): six different designs, half with a yellow background, and half with a brushed metal background, applied with each set having one yellow side and one brushed metal side. Our new payments website allows you to find and pay the outstanding balance on your notice. 28 October 2019. We need money to operate the site, and almost all of it comes from our online advertising. Page last updated: 11/01/21 Rethink Travel - how you can help keep everyone safe. Click here for full details of Merseyrail's Complaints Handling Procedure. Additional Comments: 2017 - New rate of pay £40,355 for PQDs for first 2 years then full Drivers rate. Enter your email address to follow this blog and receive notifications of new posts by email. Accounts. Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. Merseyrail is a partly underground commuter rail network and train operating business. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Why is taking a train as expensive as a a plane ? Tweet Merseyrail Comments. Trending Questions. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday Mersey Tunnels Fast Tag top up and account queries. Mersey Ferry Bookings - 0151 330 1003 (7am-8pm Monday - Friday, 8am-8pm Saturday, Sunday and Bank Holidays) Mersey Ferry Timetable Enquiries - 0151 330 1000 … If you agree with their decision, then we have to act on what they say. Follow this ... More for MERSEYRAIL ELECTRICS 2002 LIMITED (04356933) Registered office address Rail House, Lord Nelson Street, Liverpool, Merseyside, L1 1JF . Mersey Ferries queries, bookings and timetable information. Merseyrail Network. Please click on the links below to access the correct form; Your interactive, shareable online planner & guide to great days out. Telephone: 0330 094 0362 (Monday to Friday 08:00 - 20:00, Saturday and Bank Holidays 08:00 - 13:00 excluding Christmas Day), Website: (including online chat): www.railombudsman.org, View Frequently Asked Questions (FAQs) page and privacy policy online www.railombudsman.org. Merseyrail. Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111Textphone and Minicom users please prefix 18001 prior to dialling. If you would like to request a refund or compensation please click here for more information and submit a claim via our website or visit any staffed Merseyrail station. Plan your journey using our journey planner to find the nearest stations, train times and ticket prices If you don’t please contact us. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. The Customer Relations Team. We apologise for any inconvenience this may cause. Rail replacement buses will run where possible but delays are likely due to poor road conditions. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus [or London TravelWatch] – the independent consumer watchdog[s] for the rail industry. Alternatively you can also complete the form at the bottom of this page or call our Customer Relations team on 0151 555 1111 Monday to Friday 7am - 7pm. If customers need information in audio, large print or braille formats we will produce these on demand. We have withdrawn the rail timetable leaflets, as both the Northern and Wirral Line services are currently operating to temporary timetables with reduced frequencies and remain under constant review. … Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. Sundays paid at 1 + 1/5. Use this comments section to discuss problems you have had with Merseyrail, or how they have handled your complaints. Trending Questions. Current Pay: £50,250.00 . Company number 04356933. Passengers are advised to check our website and Twitter @merseyrail before attempting to travel for the latest service information. Last accounts made up to 4 January … We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. We can all help keep each other safe . Source(s): https://shrinkurl.im/a9Yyu. Share ; Comments; By. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Working together to deliver a world class railway to our local region © 2019 TheComplaintPoint.co.uk. Merseyrail has amended its timetables following the second lockdown announcement. reply or acknowledge your communication within 5 working days of receipt (in the case of completing this form, you should receive an email within a few moments of pressing the submit button). Merseyrail is a partly underground commuter rail network and train operating business. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Visit Customer Services. A number of Cheshire train services have been cancelled. Additions: PQD - £43,417.00: Next Claim: Jan 2021: Rest Day Working Sanction: No sanction beyond 29/12/18. 08:58, 31 DEC 2020; News. They will independently review your complaint and where appropriate, follow things up on your behalf. Please give us the opportunity to try to resolve your complaint. Merseyrail needed to make vital improvements to its platforms at its many stations in and around Liverpool, but the franchise knew its work would disrupt passengers’ journeys. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. Follow . Merseyrail Contact Number. Enter keyword; Menu. Call Customer Services on 0151 555 1111. Join . We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. MERSEYRAIL INFRACO LIMITED. 1 decade ago. Company status Active Company type Private limited Company … Olivia Williams . The Northern line is one of the two Cross-city route commuter rail lines operated by Merseyrail, based on Liverpool in Merseyside, England, with the Wirral Line being the other. There are full contact details and information about the complaint procedures on the Merseyrail website. 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