X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Ashley was a great Help in getting my home re-mortgaged. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … Gatehouse Bank plc (registered number 06260053) is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … We started our mortgage process back in July and completed near the end of November. About Gatehouse Bank. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. It is licensed by Nigeria’s Central Bank. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. Profess halal credentials. Not so with Gatehouse. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. We would recommend Gatehouse to anyone looking for a home purchase plan. Need to see how long it takes now for the purchase time but all looks good for now. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.Founded in 2008, the Bank … We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. A free inside look at company reviews and salaries posted anonymously by employees. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. The ATOM Bank Savings … These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … I am extremely happy with the service Gatehouse Bank provided. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. We found out that the mortgage was being processed by Gatehouse Bank. Which? Thank you, Gatehouse Bank Plc. This is a long article so we want to make your life easy with a quick summary of our findings. Dangerously bad, misleading and badly represented by intermediary. The good news is Gatehouse Bank has recently had the best, or close to the best interest rates in the market (although, as a Shariah-compliant bank, this is an expected return). Truly recommended! Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Would use again. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Cost me £50k. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. Ashley was a great Help in getting my home re-mortgaged. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. © 2021 Trustpilot A/S. I find this unexplained and worrying. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Rate reduced on 95 day notice account with only 1 month's notice. Your feedback is appreciated and will help us to improve our service going forward. Great service overall was impressed with support provided to get the case through. Share. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. One of Gatehouse Bank… We found out that the mortgage was being processed by Gatehouse Bank. Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. I’d say from our experience steer well clear from this bank. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Our conclusion is that Gatehouse’s HPP product is a great option for … Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. Gatehouse Bank plc is an award winning Shariah-compliant UK bank offering personal savings, residential & commercial property finance, commercial deposits and real estate finance. Truly recommended! Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. ... all went well with the savings rate after a year the rate dropped which was to be expected with an offer that if … Gatehouse Bank reported this review for breaching of Trustpilot guidelines. Founded in 2008, the bank is Sharia compliant. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. For … Founded in 2008, Gatehouse Bank used to operate savings accounts under the Milestone Savings brand, although at the time of writing, it appears that Gatehouse Bank is phasing out this brand. The next best one-year fixed rate … After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. Gatehouse Bank is a pioneering UK Bank offering Shariah-compliant ethical savings, home finance, buy-to-let finance, commercial property finance and more. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! We started our mortgage process back in July and completed near the end of November. As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. An ethical savings account can be the following things: A savings account offered by a financial institution that makes a commitment to not have a negative impact on our society or environment. At the time of writing, Gatehouse Bank’s one-year fixed term deposit on Raisin paid 2%, just behind Atom Bank… Gatehouse Bank is a PRA and FCA regulated bank … Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! An added attraction was that the account should have a decent savings rate. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Direct Adviser was on the ball and proactive. About Zenith Bank. Reply ... Read 1 more review about Gatehouse Bank Only the latest review will count in the company's TrustScore احمد صالح 27 reviews… At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. News Gatehouse Bank employs a team of … An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. A great team who are really helpful. When other banks do this they give you the option to withdraw funds early without penalty. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. Mortgage application. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Gatehouse Bank; United National Bank ; How do they compare to standard savings accounts? Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. As a first time buyer, I had several questions which I needed answers for. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. This is a vital protection for savers, particularly those depositing money with banks based in other … HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. His customer service skills and knowledge was exceptional. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). Any potential clients please be aware of the delay tactics and go with a company which is more professional. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. As a first time buyer, I had several questions which I needed answers for. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. The … The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Y while sympathetic was unable to help me further and stated that due to the resource demands (there are only 4 financial advisors qualified to assist within the whole company) there was no question of bringing forward my meeting. I immediately let Gatehouse Bank know to put a pause on my application. Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. A lender who will lend where others will not. His customer service skills and knowledge was exceptional. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. A great team who are really helpful. One of the few lenders who continued lending and supported brokers throughout lockdown. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). Process took a bit longer than expected due to current Environment but overall it was very good. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. * Charter Savings withdrew their 1 Year 1.11% rate on Monday, replacing it later in the week with a 0.90% version and similarly their 1 Year ISA went from 0.95% to 0.75% * Gatehouse Bank cut rates across their entire fixed rate bond range and their fixed rate ISA range * Ikano Bank … However was charged £400 broken rent. this is a good example of working as a team. It doesn’t just focus on the big UK brand names, but promises to provide secure savings products regardless of where the bank was founded. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Direct Adviser was on the ball and proactive. Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. A lender who will lend where others will not. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. I am extremely happy with the service Gatehouse Bank provided. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. Need to see how long it takes now for the purchase time but all looks good for now. Money Compare is a trading name of Which? Great service overall was impressed with support provided to get the case through. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … The whole process from an offer being accepted on a house to completion took just under 3 months. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. Would use again. Please re think when buying from this bank. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. I sent in my enquiry and within a space of few hours, I received a callback. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … Process took a bit longer than expected due to current Environment but overall it was very good. When other banks do this they give you the option to withdraw funds early without penalty. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. © 2021 Trustpilot, Inc. All rights reserved. this is a good example of working as a team. It is the biggest commercial bank in Nigeria and the sixth biggest bank … Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate … Summary. One of the few lenders who continued lending and supported brokers throughout lockdown. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Excellent from start to finish. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. Any potential clients please be aware of the delay tactics and go with a company which is more professional. Useful. Our initial concerns were sadly well founded. I have now passed the matter to the financial ombudsman to support me. 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