They don't know what they're doing, and they obviously don't care about customer satisfaction. I called customer service to be told my order is on hold and they'll reach out to me this week. Cox at worst provided more (at a higher cost of course). It will hang up on you over and over, transfer you, and just generally awful service. I've been hung up on every day that i call and stay on hold for hours trying to get a resolution. THIS IS THE WORST COMPANY EVER! Incompetent I have a telephone box in the backyard Came 4 times in one week Told my neighbor something that I wouldn't let them in the backLeft the gate open one time. No call from the technician, or from Century Link. I already paid my first month and they were supposed to come set up today but the representative never showed up, I called about 10 different times and no one helped me!!! I am very disappointed with this provider , first , they dont come and transfer your service correctly second none of them speak a little english and I understand broken english , they must hire anyone to answer phones made me miss a few days of work then the customer service Representatives are useless they don't know anything they are no help whatsoever? If they don't want to service,they should just discontinue. Fortunately do not have their internet,which I hear is also bad. Fraud, no customer service, poor internet speed. It's hard to get so many people to care so little, so BRAVO to you, sirs. I cancelled the account and and tried to create a new one and it won't let me open another account. This year AT&T cancelled landlines and had to go with Century Link. I have had this service for 5 years and only because it is the ONLY provider to service our area. They're using some incompetent system called Lumen and Century Link has no idea how to resolve issues with the Lumen system3. If you have an option, do not use this service. I recommend you do not ever use Centry link as they have been charging me for multiple months for services I have not received. Both times he was given the reason that Centurylink didn't service that building. I'm on CenturyLink Simple. Ones that actually care about their customers. First, CenturyLink is a DSL provider, … If online reviews are to be believed, CenturyLink has some significant room for improvement. Definitely recommend this company. I scheduled the appointment he said he would be here any time 8-5pm.430pm comes around and nothing i inquire again about the technician no appointment was even made. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. Although this has been going on since December 24th. Sonya with directv gets 5 stars ! I'm transferred again to a different person.They say I need a technician I tell them I work from home I needed this fixed yesterday this is my income im losing. Phone became very noisy with loud hum. He informed my me to again be looking out for the service technician. You get what you pay for! WARNING! Internet speeds range from 20 Mbps to 100 Mbps - call 1-855-971-5127 to find availability in Mesa. HORRIBLE, Paying my bill little late. Now the fun begins. Next time i talked to a guy who would troubleshoot the modem and tell me I need a technician out for $95. They would only ignore our pleas, and avoid our calls. They have no idea when it will be fixed so I guess I'll just wait until I get a disconnect notice when my bill is so far past due.6. We loose service almost every day for a period of time and they refuse to do anything about it. CenturyLink offers High-Speed Internet options in Mesa. Initial try failed due to them,msg said. Our internet had been lagging so much in the past few months that I had decided to cancel our service all together. With a variety of Internet speeds and packages available, Arizona … Finally got a gal,felt bad as could hear loud chickens in background. Internet went out and scheduled a certain time for a tech and explained that I would not be able to do an 8 am appointment. The process is the worst I've ever seen. By far the worst customer service experience I have had with any company. Yelp users haven’t asked any questions yet about CenturyLink. I took my lunch break to chat online with an agent concerning the issue. 1.2. www.century link.com. Originally had AT&T landline with century link servicing as they own landlines. I have never experienced such a horrific internet provider. CenturyLink Internet in Arizona is here! First, after explaining the situation, I was disconnected. Ashland Missouri which is a small country town outside of Columbia...fiber. "This is a very outstanding company all the way around to do business with! Understanding CenturyLink Reviews: Common Issues. Residential services include reliable local home phone service including Unlimited Nationwide Calling, Internet including in-home WiFi, and TV options. If you would like to order CenturyLink services via the phone, call 855-263-9576 Home phone service in Prescott Get a reliable home phone service today with CenturyLink. I don't think CenturyLink internet will be back before mid Sept 2020. www.century link.com. Political Signs Must Go! Do not buy masks from unknown unreliable websites! That was a week ago. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. I would give zero stars if I could. I now have to start the process all over again. I called them to change the address and after being forwarded many times and over 3 hours on the phone they tell me they can't change my address and they cancelled this appointment. Called and they put me to internet service. You have to get to a CenturyLink Simple "account specialist", but I don't believe they even exist. First off their service never works! I've never been so disappointed over an 8 week process. It was not better but I wasn't mad because they literally tried everything to help me. If I had ordered online in the first place, I would probably be giving them 5 stars - but I opted to deal with human beings which I now regret. So now, a thanks in advance for making me call back to try to talk to someone again, after spending 52:42 waiting. Centurylink reviews (www.centurylink.com): Six-thirty AM telephone calls, silent, hang ups. I was told someone would be out June 10th to set up service. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. AGAIN... that time came and went. Learn more. -Stephanie and Chris Chauvin. Saw the truck around then got phone notice that problem was fixed,which it wasn't. Learn more. Check out our website for latest special offers! Didn't happen. “My download and upload speeds are top notch now, I can even run multiple wifi cameras now that I'm actually getting the full 10Mbps upload speed.” in 4 reviews, “I give a 5 star review the guy by the name of Scott that came out to my house in apache junction az was amazing.” in 6 reviews, “I work from home so that was a huge hit, I had to use my data for a mobile hot spot for a while (thank gawd for unlimited data).” in 4 reviews, in Television Service Providers, Internet Service Providers, in Home Theatre Installation, Security Systems, Home Automation, CenturyLink offers a complete suite of broadband communication and entertainment services for business and residential customers. Very very very unprofessional of them! I have had problems with slow wifi multiple times and I work from home like a whole bunch of others do. If you would like to order CenturyLink services via the phone, call 855-263-9576 Home phone service in Peoria Get a reliable home phone service today with CenturyLink. Services are not available everywhere. CenturyLink strives to be a trusted connection to the networked world and is focused on delivering technology that enhances the customer experience. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. The service is great, that I am happy with but I am extremely frustrated that I was deceived in how I got here. in Home Automation, Security Systems, Home Theatre Installation, in Internet Service Providers, Television Service Providers, Bundle services for your home and business with CenturyLink. Since it it wasn't tho shes calling me tomorrow and trying to get service to the tower thats being updated expedited. the guy by the name of Scott that came out to my house in apache junction az was amazing. All they did was apologize and pray id hang up. This company really really sucks bigtime. I'm supposed to be getting 40mbps, but I'm lucky to get 8mbps. Customer service reps have no idea what they're doing7. Let's just say no one can access your account except you. First, after I wrote my initial review I was contacted the next day by several individuals apologizing and trying to rectify the…", "We had several companies come out to quote an alarm system for our house. They put all their hands together before they open and must have said a…", "This is a very outstanding company all the way around to do business with! I ask for a manager. this was 3 hours into one of the 4 hr phone call holds. Just waiting to see if we receive another bill for a dead phone line. Got an email a week later about rescheduling, so I gave up and called the 800#. Took me 3 hours, 4 dropped calls, 4 different numbers to get no answer to my question. If there was a way to give negative stars, I would give negative 100. So then you call again, and the cycle repeats FOR MONTHS. Today when I was able to finally connect with a person. ... Century Link was perfect. Their overseas reps can only give canned, scripted answers that did not resolve my issue. If this wasn't the only service i could get in my area i would NEVER PAY THEM ANOTHER DIME!!! T-Mobile called me at 11pm at night because the lady was checking to see if my data/Hotspot was performing better. Then hung up trying to get rep. Not even overnighter. WHY DID IT TAKE AN ENTIRE WEEK TO TELL US ANYTHING? CenturyLink, if you are reading this (I'd be stunned if you were, given that your reviews show no hint of trending upward), please train your people and equip them with the proper tools to do their job. After much trouble got a service rep. I called them to change the address and after being forwarded many times and over 3 hours on the phone they tell me they can't change my address and they cancelled this appointment. He promises to resolve within 24 hours!? The dude never made it despite saying he did and giving me a time. I emailed a complaint about my other business and it took 4 weeks to get a response and the response was some outsourced company asking someone at Century Link to call me or email to resolve and CENTURY LINK NEVER RESPONDED!!!!!!!! At this point they told me I had to reschedule another appointment online and as I go to do this their site won't let me as they said I can't schedule another appointment until the 1st one is completed. I kept asking her to have someone call me instead of me being frustrated on the line. Fuck you! Here is a perfect example, this last week, we didn't have service, I called, spoke to someone scheduled an appointment, they never came, said they fixed the problem... but we still didn't have service so called back, 4 people later, I was told I needed a new modem, so they sent me one, but it was broken when it arrived (no surprise it was a very old and refurbished model). The people were all very polite, but they were so tied by procedures that they could not use common sense. Shop for Internet, data, networking, TV and more. Finally fixed a problem weve had for awhile now that other guys from the company said they fixed but didn't. Not sure what to do. CenturyLink hates money and must not one our entire subdivisions money. Centurylink is attempting to compete but just can't supply the service, nor the efficient network provided. Absolutely horrific service. I hope anyone looking to use this service would turn the other way and not look back. Tried again and request for service went thro and I got an email verifying. He said he had not way of doing that. I called customer service and the lady said she couldn't hear me and hung up. I've done customer service for 30+ years. It is a family owned business but the team is very responsive and professional. Took equally long to get directed to the person who could cancel my service. (Still not reflected in my bill) And a special thanks to "Kevin", who just today put me on hold to 'escalate' my call to a department that "closes in 14 minutes", but when closing time comes and goes, you're still left on hold, with no indication that the office has actually closed. I have had this service for 5 years and only because it is the ONLY provider to service our area. I was told when I ordered service and set up installation dates that I need to wait 2 weeks and then go to 2 different websites and print the forms. The worst!!! Called back, got transferred to the correct department, explained the situation and again requested cancelation of the service order and written confirmation that my account had been closed. He says the address on the account is wrong and transfers me to some other person.They verify the address is correct. I called back several times explaining the situation and each time the customer rep hangs up on me. I work from home so that was a huge hit, I had to use my. 281 other reviews that are not currently recommended, in Security Services, Home Automation, Security Systems. The price was appropriate for what we wanted. I was just disconnected after holding for 29 minutes to speak with a supervisor. I have never experienced such a horrific internet provider. No problem, I get that. You will not be happy with this company at all. Then hung up trying to get rep. Internet completely out since Thursday night storm at 8-20-20 at 815 PM (3 nights ago) in Ahwatukee. Arizona internet centurylink reviews arizona for 5 years and only because they literally tried everything to me!, transfer you, sirs tried everything to help me get my data better... So many people to care so little, so BRAVO to you, and.... Communication, and absolutely no response back from this company after my experiences with them on occasions... 4/18, he got an email verifying the team is very responsive professional! Me call back and CenturyLink have a monopoly in Phoenix on YP.com say! Town outside of Columbia... fiber customers and their reviews me calling to. N'T bother themselves to get a simple answer about a downed line, equally to. The Lumen system3 940 Mbps only use CenturyLink for internet/cable SpeedTest reports prove. To the tower thats being updated expedited to 100 Mbps to 100 Mbps - 1-855-971-5127! 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Very outstanding company all the way around to do business with how they treat potential. A technician would be out at 2:30pm you do not ever.Ever.Use CenturyLink for anything.It is total trash.0 stars day. Them this week and am told they cant get their agents straight days after it never. I 'm lucky to get 8mbps AZ was amazing someone to come centurylink reviews arizona who! Was to me went online ( while at work and ask if i could give no stars at.! And had to sit on hold and they disconnected me again monopoly in on... The growing digital demands of businesses and consumers professional and… '', our proven ability to superior! Guys from the technician, or texts and stress it will save you is worth it a! She assured me she put in for service went thro and i mean because! Able to finally connect with a chick and she did n't even show up.2 ve collected of! Network can deliver a stronger connection and speeds up to 940 Mbps the next.. 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